Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at info@globalgroup-mobile.com
General Questions
1. Carefully punch out the sim card from the plastic holder and insert it into your unlocked GSM mobile phone as instructed in the phone’s user manual.
2. Turn on your phone. If your phone prompts you to enter a PIN, enter the fourdigit PIN code (it is printed on the plastic holder).
3. You can now use the Global SIM services! Your new number works in more than 200 countries! Tell this number to your family, friends and colleagues 😋
Every Global SIM card or e-SIM is pre-activated and ready to use for calling or data.
Important! The data plans need to be activated separately ! Please bear in mind that if you do not activate your purchased data plan, your internet usage will be per MB and your credit could run out quickly. Your phone number and PIN are printed on the SIM card. Your Global service is already active for you; no registration is necessary. Calling and texting are automatically activated once you pick up a network for the first time.
If after installing the sim card into the phone, the display shows "Insert SIM" message:
Possible cause : Poor contact of the sim card with the handset
Solution : Remove the card, wipe the contacts of the card and the handset, insert the sim card back into your handset
Possible cause : Damaged handset Insert the card (for verification) to another handset
Solution : The phone is tied to a specific network operator (locked), Use the card in another handset.
If the sim card does not work in any unlocked phone and the problem persists, please contact us.
USSD Command Codes
Balance check : 099 or *146*099#
IMEI (phone's serial number) : *#06#
Voicemail:
Activate : 091 or *146 *091#
Deactivate : 090 or *146*090#
Check number of messages : 094 or *146*094#
Play messages : 095 or *146*095#
Call forwarding:
Activate : *146*081*00ССNN#
For example: *146*081*0079212341234#
Global eSIM can be used with the following devices:
Apple devices: iPhone 11 / 11 Pro / 11 Pro Max, iPhone 12/ 12 Pro/ 12 Pro Max, iPhone XS / XS Max, iPhone XR, iPhone SE, iPad Air (3rd, 4th Generation), iPad Pro (1st to4th Generation), iPad Mini (5th Generation), iPad (7th, 8th Generation).
Android devices: Google Pixel 2/ 3 / 3 XL / 4 / 4 XL/4a/5, Samsung Galaxy S21+ / S21 Ultra 5G, Samsung Galaxy S20 / S20+ / S Ultra, Samsung Galaxy Note 20 Ultra, Samsung Note 20 /20+/ FE/ Ultra/ Ultra 5G, Samsung Galaxy Fold/ Fold2 5G, Samsung Galaxy Z Flip, Microsoft Surface Pro, Windows 10 PCs, Huawei P40 and P40 Pro, Lenovo Yoga 630, Nuu Mobile X5, HP Spectre Folio, Gemini PDA, Motorola Razr 2019, Palm Palm
In case your device is not listed here but it´s compatible with eSIM, then Global eSIM can be used.
Reboot the phone and wait for automatic registration on the network.
If necessary, yuo can try to register in the partner network manually. In case the manual registration in the partner network fails, send an email to contact@globalgroup-llc.com with a detailed description of the problem.
Here is the list of the countries our SIM card covers
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo Democratic Republic, Cook Islands, Costa Rica, Cote d’Ivoire, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Gambia, georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kuwait, Kyrgyzstan, Laos, latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, nicaragua, Niger, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Russian Federation, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, St Kitts and Nevis, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe
EUROPE AND WEST
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech.Rep., Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA
ASIA
Australia, China, HongKong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
ZONE A
Albania, Andorra, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech.Rep., Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guatemala, Honduras, HongKong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Korea (South), Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Em., United Kingdom, Uruguay, USA, Uzbekistan, Vatican city, Vietnam
ZONE B
Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Bosnia-Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Island, Chile, China, Colombia, Congo Dem. Republic, Costa Rica, Croatia, Cyprus, Czech.Rep., Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Gambia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Haiti, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea (South), Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Morocco, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain,Sri Lanka, St.Kitts, St.Lucia, St.Vincent / Grenada, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turk & Caicos Isl., Turkey, Ukraine, United Arab Em., United Kingdom, Uruguay, USA, Uzbekistan, Vatican City, Vietnam
No worries, you have nothing to do. From the moment that you BOUGHT and PURCHASED your DATA PLAN - We take care of the rest. Allow us 24 hours to get your package activated, then use your data freely from both your Regular Global SIM or Global e-SIM
Please bear in mind that until you receive the email notification that your data plan is activated, your internet usage will be per MB and your credit could run out quickly. You may wish to activate your data plan before your trip – and, if so, just bear in mind the timespan for which your data plan is valid.
YES 🌍
Global SIM card is a Triple-SIM, which means it will work in any unlocked device and fits all phones and tablets.
If you are not using a smartphone and are travelling to the USA, Japan, South Korea or the Americas, we recommend checking the compatibility of your device with your country of travel.
Very few mobile phones will not work with Global SIM at all.
a)Locked phones
GLobal SIM works only in unlocked mobile phones. When you insert your itin a locked phone, you may see a message like this:
“Restricted SIM”, “Insert correct SIM”, “SIM registration failed”. Please contact your handset provider to have the phone unlocked.
b) Some Samsung, LG, Blackberry and iPhone users might need to take the following steps:
A. Find the GlobalSIM menu in your phone menu (Main Menu on Blackberry, General – Phone – SIM Applications on iPhone) and choose “Settings”.
B. Press “YES” or “OK”.
C. Input “1101” and choose “OK” (there should be a message on the screen that says “CC OptionX: ON”).
D. Go ahead and make calls as usual. To turn this option OFF, enter 1102.
c) A small number of handsets or older style phones (5 years +) may require a different dialling method when making calls with Global SIM.
Try to dial in the following mode: *146* 00 country code, telephone number #. Press call.